Privacy Policy – Ossory Agency (Patrick Fitzpatrick T/A Ossory Agency)
Contact Details
Name: Ossory Agency (Patrick Fitzpatrick T/A Ossory Agency)
Address: B110 Merchants Wharf, Commerce Quay, 221 Ordsall Lane
Phone: 07770544487
Email: [email protected]
1. Introduction
At Ossory Agency, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and store your personal information and outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Personal Information We Collect
We collect and process the following personal information:
Personal Identifiers: Name, email address, phone number, and postal address.
Transactional Information: Appointment details, service preferences, and communications with our agency.
3. How We Collect Personal Information
We collect personal information through:
Directly from you: When you book an appointment or contact us via phone, email, or website forms.
Indirectly through third-party sources: Paid advertising campaigns where you submit your contact details via forms.
4. How We Use Personal Information
We use your information for the following purposes:
To book appointments and provide requested services.
To maintain contact for customer service, service updates, and administrative communications.
For marketing purposes (e.g., email updates) only if you have opted in.
We do not share your personal information with third parties unless:
Required by law, or
You have provided explicit consent.
5. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent: For marketing communications. You may withdraw consent at any time by contacting us.
Contractual necessity: To fulfil our agreement when providing services.
Legal obligation: When required by law.
6. How We Store and Protect Personal Information
We store your personal information securely using industry-standard safeguards to prevent unauthorized access, loss, or misuse.
Retention Period: Appointment and service-related data: up to 90 days. Marketing data (e.g., email newsletters): retained until you unsubscribe or withdraw consent.
Upon deletion, your information is permanently removed from our systems.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights:
Right of Access: Request copies of your personal information.
Right to Rectification: Correct any inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal information in certain circumstances.
Right to Restrict Processing: Request limitations on processing.
Right to Object: Object to certain processing activities, including marketing.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Exercising Your Rights:
No fee is required.
We will respond within one month of your request.
Contact us at: Email: [email protected] Phone: 07770544487
8. Marketing Communications
We will only send marketing emails, SMS, or other promotional messages if you have opted in.
You can unsubscribe or withdraw consent at any time via the links provided in communications or by contacting us directly.
9. Complaints
If you have concerns about how we handle your data, contact us first: Email: [email protected] Phone: 07770544487
If unresolved, you can complain to the Information Commissioner’s Office (ICO): Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 Website: www.ico.org.uk
10. Updates to This Policy
Last updated: 24 March 2026
We may update this Privacy Policy to reflect legal or business changes.
Updates will be published on our website.
For significant changes, we may notify you via email or other communication channels.